It may sound obvious, but it must be repeated all the time: The goal of all our activities must be to satisfy our customers. This is the foundation of our business success. Fashionable, high-quality shoes at a great price that’s the goal we pursue every day. In more than 4,600 branches over 31 countries, we offer a comprehensive assortment for all age groups and are bound by a clear promise of quality: If the goods purchased don’t meet expectations, we take them right back.
In regular market research, we ask our customers what they want, and about the quality of our service. We continuously train our junior staff and managers in-house and see to their continuing education.
Every year we invest millions in modernizing our shops and improving our logistic systems to make shopping with us a pleasant experience. This also includes further perfecting our online shop.