It may sound obvious, but it must be repeated all the time: The goal of all our activities must be to satisfy our customers. This is the foundation of our business success. Fashionable, high-quality shoes at a great price that’s the goal we pursue every day. In more than 4,600 branches over 31 countries, we offer a comprehensive assortment for all age groups and are bound by a clear promise of quality: If the goods purchased don’t meet expectations, we take them right back.
We ask
![Customers picture](https://corpsite.deichmann.com/gb-en/wp-content/uploads/sites/2/2016/01/verantwortung-kunden.jpg)
In regular market research, we ask our customers what they want, and about the quality of our service. We continuously train our junior staff and managers in-house and see to their continuing education.
Every year we invest millions in modernizing our shops and improving our logistic systems to make shopping with us a pleasant experience. This also includes further perfecting our online shop.