16 Compass Point, Market Harborough, LE16 9HW
Position: Customer Service Assistant
Location: Market Harborough
Start Date: Immediately
Salary: 17k per annum
Full time/Part time: Full Time
Required to undertake and support various activities completed within the Customer Services department to support our network of stores. This will include responding to customer queries relating to both online and high street sales, plus completing other administrative tasks.
The role is varied and would suit individuals who are enthusiastic, flexible and motivated to work in a team orientated setting. Previous experience of working within a customer service/call centre setting is desirable, and you will therefore have strong communication skills both verbal and written, with a professional telephone manner. You will have the ability to deliver outstanding service, and be confident in handling and resolving customer enquiries.
Additionally you will have an eye for detail, be highly organised with the ability to prioritise your workload in order to meet deadlines.
Initially your hours of work will be 8.45am – 5.15pm. On completion of training you will work on a rota basis covering the customer service window of 8am – 6pm Monday to Friday. Going forward and as the business expands, there will be a need to adjust hours to include evenings and weekends.
You MUST quote reference: ‘CS ASSISTANT’ within the subject of an email when applying for this vacancy.
How to apply: Please send your full CV and covering letter to firstname.lastname@example.org